Judgement, and Director of Consumer Affairs
opinion, goes against what consumers are often faced with when complaining to
many shops about broken down consoles.
In the print edition of last week’s regional
newspaper, the ‘Western People’, it was reported that Margaret Noonan, of Cloondroon,
Milltown, Tuam, original bought a new “PlayStation” console from ‘Smyth’s’ at
the price of 199 euro in December 2002, but after it broke down in June 2003
she brought it back to the store where she was given a “re-conditioned PlayStation”.
“Ms Noonan was told this was a PlayStation which was as good as new”, reads the
Western, however this “re-conditioned” console subsequently broken down in February
of this year.
At this point, when she returned the
console to Smyth’s, she was told that the warranty only covered it for three
months, and that it would cost her 87 euro for second ‘re-conditioned’ console,
or 169 euro for a new console.
The claimant then contacted the Office of
the Director of Consumer Affairs (ODCA), and in the newspaper's own words, she was
told, “that when she returned to the shop in June 2003, it was not a question
of warranty but the Sale of Goods Act and she should have received a replacement
or a refund”.
Judge Geoffrey Browne ordered that Ms
Noonan get a full refund of 199 euro, Smyth’s were not represented in court.
“The aim of the Small Claims Court procedure”
says the Irish Government’s information website www.oasis.gov.ie “is to provide
an inexpensive, fast, and easy way for consumers to resolve disputes without
the need to employ a solicitor. The Small Claims service is provided in your
local District Court office”. [Further reading: Small Claims Court explained]. Contact details for the ODCA can be found
here.
[NOTE: In December of 2002, the PlayStation
2, not the original PlayStation, was priced at 199 euro. However, as we can
only re-report what the Western People have published about the case, we have confined naming
the console to quoting the newspaper.]
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